“Privacy Policy” / “Terms & Conditions” / “Refund Policy”

Privacy Policy – Zen Impex

Effective Date: [01/04/2025]
Website: https://www.zenimpex.in
Store Name: Zen Impex

At Zen Impex, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase from our store.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information: Name, email address, phone number, billing/shipping address.
Payment Information: Processed securely through trusted payment gateways (we do not store your card details).
Usage Data: Information about how you interact with our website (IP address, browser type, device, pages visited).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order updates, promotions, or important notifications.
Improve our website performance and user experience.
Comply with legal requirements.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted service providers (shipping partners, payment gateways).
Legal authorities (if required by law).

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

5. Cookies

Our website may use cookies to enhance user experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, but some features of the website may not work properly.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt-out of promotional emails at any time.
Request clarification on how your data is being used.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Privacy Policy

Zen Impex reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Terms & Conditions
Effective Date: 01/04/2025

Welcome to Zen Impex (https://www.zenimpex.in). These Terms & Conditions (“Terms”) govern your access to and use of our website, products and services. By accessing or using the website, placing an order, or interacting with our services you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Definitions

“We”, “Us”, “Our” means Zen Impex.
“You”, “Customer”, “User” means any person who visits or places an order on zenimpex.in.
“Products” means goods listed for sale on the website.

2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding contract to use this website and to place orders.

3. Account & Registration
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

4. Orders & Acceptance
a. Placing an order on the website is an offer to purchase. b. Order acceptance and confirmation occurs when we dispatch the product or send an order confirmation email (as specified). We reserve the right to refuse or cancel any order at our discretion (including due to pricing errors, stock unavailability, fraud prevention, or suspicion of fraud).

5. Pricing & Payment
a. All prices are in INR and are inclusive/exclusive of taxes as indicated on the product page. b. We use third-party payment gateways for processing payments — we do not store your card details. c. Payments must be completed at time of order. If payment fails, your order will not be processed.

6. Product Information & Accuracy
We aim to describe products accurately. Minor variations (color, finish, size) may occur due to photography, screen settings, or the handmade nature of items. Measurements and weights are approximate.

7. Shipping & Delivery
a. Delivery timelines shown are estimates only and depend on the shipping address and courier partner. b. We are not liable for delays caused by courier partners, customs, natural calamities, or other events beyond our control. c. Risk of loss and title for items purchased passes to you on delivery.

8. Returns, Refunds & Exchanges
Please refer to our separate Refund & Return Policy page for full details. Short summary: returns for defective/damaged/incorrect items are accepted within 7 days of delivery (subject to inspection); refunds (if approved) are processed within 5–7 business days via original payment method; shipping charges are generally non-refundable.

9. Cancellation Policy
You may request order cancellation before the product has been dispatched. Once dispatched, cancellation may not be possible; in that case follow the returns process.

10. Intellectual Property
All content on the site — text, images, logos, product descriptions — is the property of Zen Impex or licensed to us. You may not reproduce, distribute or create derivative works without prior written permission.

11. Limitation of Liability
To the maximum extent permitted by law, Zen Impex shall not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill arising out of or related to your use of the website or products.

12. Indemnity
You agree to indemnify and hold Zen Impex, its officers, employees and agents harmless from any claims arising out of your breach of these Terms or your misuse of the website.

13. Force Majeure
We are not liable for failure to perform due to events beyond our reasonable control (natural disasters, strikes, acts of government, network outages, pandemics, etc.).

14. Third-Party Links
We may provide links to third-party websites for convenience. We do not control or endorse those sites and are not responsible for their content or practices.

15. Changes to Terms
We may update these Terms at any time. Updated Terms will be posted on this page with a revised Effective Date. Continued use of the website after changes indicates your acceptance of the revised Terms.

16. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Moradabad, Uttar Pradesh, India.

17. Contact Information
Zen Impex
Email: zenimpex28786@gmail.com
Phone: 7983093817 / 9837324628
Address: Ward 14, Near Paramount Firm, Tavela Street, Moradabad, UP, India – 244001

Effective Date: [01/04/2025]

At Zen Impex, we aim to provide the highest quality products. However, if you are not fully satisfied with your purchase, our refund and return policy is as follows:

1. Returns

Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
Items must be unused, in original packaging, and with proof of purchase.
Customized or personalized products are not eligible for return.

2. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 5–7 business days via the original payment method.
Shipping charges are non-refundable.

3. Exchanges

We replace items only if they are defective or damaged. Please email us with photos for verification.

4. Non-Returnable Items

Products damaged due to customer misuse.
Products without original packaging.
Clearance or discounted sale items.

5. How to Initiate a Return

We will share the return shipping details

Provide your order number, reason for return, and product images.

Effective Date: [01/04/2025]

1. Returns

2. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 5–7 business days via the original payment method.
Shipping charges are non-refundable.

3. Exchanges

We replace items only if they are defective or damaged. Please email us with photos for verification.

4. Non-Returnable Items

Products damaged due to customer misuse.
Products without original packaging.
Clearance or discounted sale items.

5. How to Initiate a Return

Contact us at: [your support email] within 7 days of receiving your order.
Provide your order number, reason for return, and product images.
We will share the return shipping details

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Zen Impex
📧 Email: [zenimpex28786@gmail.com]
📍 Address: [ward 14 tavela street near paramount firm moradabad]
📞 Phone: [7983093817 , 9837324628]